How to optimize and improve your Zoom connection

We have all been there when hosting a Zoom meeting - the audio and video becomes choppy and the sound becomes distorted. Below are tips and tricks to help optimize your setup for the best possible connection.

In general:

• Wired connections are better than wireless (WiFi or cellular) connections.
• WiFi connections are better than cellular (3G/4G/LTE) connections.

When your microphone is on, Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it, and you will allow Zoom use your Internet connection more effectively.

Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting.

Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better.

Don't start other bandwidth-intensive activities just before, or during, a Zoom meeting. On your Zoom device—and as much as possible, on other computers and devices that share your Internet connection—avoid:

• large downloads
• large uploads
• streaming video (e.g. Netflix, Hulu, YouTube)
• cloud backups (e.g. Carbonite, CrashPlan)
• cloud file synchronizations (e.g. OneDrive, Dropbox)
• other high-bandwidth activities

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